Reservation Policy

• Check-in 01:00 PM/ Check –out 11:00 AM
• If our Check-In/Out timing does not suit your holiday program, kindly inform us about the same. Necessary room allotments can be arranged on prior information, subject to availability, and may be chargeable by us directly.
• Cancellation or Alteration in bookings is entertained. Kindly refer our Reservation/Cancellation or Amendment Policy.
• Please carry a valid government issued photo identity and address proof with you for Check-In Procedure. PAN Card is not accepted as a valid Identity Card.
• The Credit/Debit Card Holder should be one the travelers, if you have booked with us using any one of the later.
• We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservation contains or is resulted from a mistake or error.
• We may charge compulsory gala dinner supplement on Christmas / New Year’s event or other festive periods. The needs to be cleared seperately.

Cancellation Policy

• Cancellation received 07 days prior to check in – Zero Penalty
• Cancellation received 03 days prior to check in – 50% Penalty
• Cancellation received within 03 days of Check in or No Show – 100% Penalty
• Processing fee 10% of the total booking amount will be charged on any cancellation received post confirmation.

Amendment Policy

• Amendments will be treated as cancellation.
• Any refund will take at least 15 - 30 days to process.